Privacy Policy

Last updated: September 10, 2025

This Privacy Policy describes how GTeSIM ("we", "us", or "our"), application built on the Shopify platform for selling eSIM products, collects, uses, discloses, and protects information when you use our app. Please read this Policy carefully. If you do not agree with any part of this Policy, please do not use the app.

1. Information We Collect

When you use our app, we may collect the following categories of information:

Account and contact information: name, email address, phone number, billing or postal address when you create an account or place an order.
Order and payment information: order details (e.g., purchased eSIM plan, order date, order number) and payment processing information. We do not store full payment card data — payment processing is handled by Shopify or a third-party payment processor.
Device and usage data: device model, operating system version, IP address, app usage logs, and crash reports.
Support communications: content of any messages, emails, or support inquiries you submit to our customer support team.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and fulfill eSIM purchases, including order processing, activation coordination with mobile operators, and customer support.
To process payments and prevent fraud. Payment card data is processed by Shopify or the selected payment provider.
To communicate with you about your orders, account changes, support requests, and promotional offers (where you have given consent).
To improve and analyze the app, diagnose technical issues, and monitor app performance.
To comply with legal obligations and to protect our rights and the safety of our users.

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we rely on the following legal bases to process your personal data:

Performance of a contract: to process and fulfill your orders.
Legal compliance: to comply with applicable laws and regulations.
Legitimate interests: for fraud prevention, security, and improving our services (balanced with your rights and freedoms).
Consent: where required for marketing communications or other optional processing activities.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

Service providers: Shopify (platform services), payment processors, mobile network operators (for eSIM provisioning), analytics providers, and hosting providers — only to the extent necessary to perform services on our behalf.
Legal requests: when required by law, to respond to valid legal process, or to protect the rights or safety of us, our users, or others.
Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets (with notice to affected users where required by law).

5. Data Storage, Retention, and Security

Your data may be stored and processed in countries other than your own because we and our service providers (including Shopify) operate internationally. We will retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we will delete or anonymize it.

We employ administrative, technical, and physical safeguards designed to protect your information. However, no transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including but not limited to:

Accessing the personal data we hold about you.
Correcting inaccurate or incomplete data.
Requesting deletion of your personal data.
Objecting to or restricting processing in certain circumstances.
Requesting portability of your data (where applicable).

To exercise these rights, please contact us using the contact information below. We may ask you to verify your identity before responding to such requests.

7. Children

Our app is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

8. International Transfers

Because we work with Shopify and third-party providers, your personal data may be transferred to and processed in countries outside your jurisdiction (including the United States). We take steps to ensure appropriate safeguards for such transfers as required by law.

9. Third-Party Links and Services

The app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy in the app and update the "Last updated" date. Continued use of the app after changes indicates acceptance of the updated policy.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us:

Company: Tukun
Email: [email protected]
Address: China mainland Fujian Fuzhou Room 1505, No.1 Guangming South Road, Taijiang District, 350004